To enable Swindon Direct to deliver the best possible service to our customers, we have developed a charter of service standards.

Our Charter States That:

• All customers will receive a pleasant and courteous service at all times
• We will provide an efficient and effective service to meet the needs of all our customers
• All our staff will identify themselves by badge or by name
• Customers will receive the right information first time, every time
• We are continually working towards delivery of services that are easily accessible to all sections of the community

We Will Aim:

• To attend to 80% of our customers within 10 minutes of visiting Swindon Direct
• To answer 80% of telephone enquiries within 20 seconds
• To achieve national accreditation in Customer Service by the end of 2008, to give you, our customer, a continually higher standard of service
• All comments and complaints will be used to help improve the quality of our services

Printable Version

The charter is available as a downloadable pdf file:

Customer Charter (478Kb)